Few concepts in change management are as important as the perception of fair process; it’s an essential element. Fair process refers to the decision-making process that management uses when introducing organizational change that has an impact on individuals. The theory suggests that “fair process profoundly influences attitudes and behaviors critical to high performance. It builds trust and unlocks ideas” (Kim & Mauborgne, 2003, p. 128). Three principles comprise fair process: (a) engagement, (b) explanation, and (c) expectation clarity. As your organization goes about proposing and implementing transformational ideas, these concepts will be essential to engendering engagement across all stakeholder groups. As Kim and Mauborgne (2003) stated, “To achieve fair process, it matters less what the rules are and more that they are clearly understood” (p. 132).
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