Doesn’t it feel great to get a pat on the back? And do you get a sick feeling in your stomach when something goes wrong at the office or you find a problems? How much of your reaction to identifying problems is learned, and are those views serving you well?

Management both sets the tone for culture, and teaches others how to react to problem identification. One of the tenets of lean management is being hard on the problem/process, and easy on the people. This is the basis for continuous improvement, because your employees are better positioned to identify and solve problems as they arrive than you are! They are often closest to the customer, and the processes that create value.

So think about the culture in your workplace. Does your organization see problems as gold, or something to avoid? What role do you play in changing that? Are you propagating a stronger culture?

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Categories: Strategic Planning