Strategic Planning

Value is subjective

The idea that value is subjective is a tough pill for many business leaders to swallow. In the moments where your performance with customers is challenged, this heavily impacts your response to this kind of information. IF the assumption is that value isn’t subjective, then it’s easy to fault the Read more…

By Kirk, ago
Strategic Planning

Setting and achieving corporate targets

The process used to set corporate targets is really essential for maintaining a focus on strategy within your organization. This is especially true if employee performance plans are tied to (team or individual results within) corporate measures. If employees are disconnected from your measurement and see this as a management Read more…

By Kirk, ago
Strategic Planning

Evaluating effectiveness

Leadership can only truly be judged by those who are being led, not the leaders. Customer value and trust can only truly be judged by the customer, not the service provider. When your assumptions are rooted in this kind of knowledge, you’re positioned to be effective.

By Kirk, ago
Strategic Planning

A sign that you set the right targets.

If when you sat down with management to define your balanced scorecard targets, and you ended up in a deep conversation about strategy… what level of performance the strategy required to succeed… what measures needed the greatest focus… what measures might be transformational… and perhaps where the difficulty of closing Read more…

By Kirk, ago
Strategic Planning

Bad news and real leadership

The quality of leadership cannot be easily self assessed. It can only be determined by those who are being led. So if you’re looking to determine how you’re doing, look for evidence below you (hierarchically). The evidence of leadership: – They maintain a palpable presence, and generate focus on the Read more…

By Kirk, ago
Strategic Planning

Potential and mobility

One of my philosophies on strategy is that every organization is capable of more than it has the vision to achieve. This speaks directly to the concept of potential, and also of the moments where we limit ourselves by accepting less than we have to. So why does that happen, Read more…

By Kirk, ago
Strategic Planning

Discretionary Effort

I want to take a minute to acknowledge this concept. A lot of leaders underestimate this point and assume that if employees do their assigned task, that all will be well. Perhaps also that employee engagement is about how people “get into” a project regardless of whether they are engaged Read more…

By Kirk, ago