Strategic Planning

Anxiety and excitement

BIG compelling visionary ideas generate two emotional dynamics; anxiety and excitement. Both are important, you don’t want to eliminate either one of them, provided that they are being experienced for the right reasons. People crave epic sagas, they want to be part of a winning team that is accomplishing something Read more…

By Kirk, ago
Strategic Planning

Prioritizing

Your chances of getting ahead are much greater when everyone is working toward the same ends. So how do you ensure that all of your people are supporting the things that are most critical to your success? First you need to decide on what is important and then clearly disseminate Read more…

By Kirk, ago
Strategic Planning

Initiatives: closing performance gaps

A critical concept within strategy management is being purposeful about what you focus on, and that includes your corporate level initiatives. Is it repository for everyone to show the board they’re busy? Is it a list of operationally driven projects? Is it used to mitigate strategic risk and capture opportunity? Read more…

By Kirk, ago
Strategic Planning

If you had one more

A good question to ponder is this: If you had one more resource, where would it make the most impact to your customers? Answering this question is sometimes harder than it seems at first glance. Sometimes, the first response is to want to resolve an operational challenge. But that doesn’t Read more…

By Kirk, ago
Strategic Planning

Where you need to be brave

When you think you’re going to hear something that might challenge your paradigm When taking on accountability for something challenging that needs to be done, but no one understands When tackling things that have been broken for a long time When leading from the middle When doing the right thing Read more…

By Kirk, ago
Strategic Planning

Chasing symptoms

There are times when certain things have to be done. Compliance, some operational priorities etc… But consider this: what percentage of your customer improvement priorities are based on root cause analysis of customer dis-satisfiers? When defending the importance of priorities, listen for the reasons people give and consider at what Read more…

By Kirk, ago