Category: Strategic Planning

A 70 second description of the definitive element of a great strategic plan. It sounds simple, but a lot of companies fail at it. Click here to watch

Confirmation bias is a concept that is part of normal human psychology. Without discipline of thought and offsetting processes, it can result in reduced organizational acuity in areas that are critical to growth. As a strategist, understanding this topic is essential, because this is one of the few areas where Read more…

This video provides a basic summary of concept of value disciplines, which are a seminal concept in strategic planning. Click here to view the video

This video provides a basic summary of the metric: Net Promoter Score. Click here to watch the video

The good people at ClickTime published an article recently on 5 ways to increase customer retention. With their permission, I have decided to re-post it here, because it includes some simple, practical considerations to think about. The original article is available here ———————————- Depending on who you ask, retaining customers Read more…

In the field of strategy, powerful business plans have a few common characteristics. Yes, the tools used to evaluate your environment, make decisions, communicate and organize into frameworks with a high degree of utility in driving execution are absolutely critical for effective planning. However, at the core, there’s one attribute Read more…

This article was co-authored by Lucas Filinski, Founder & CEO of ONYXDirect.com and its parent company ONYX Lending, and Kirk Leverington, Vice President Corporate Strategy at ONYX Lending. The future of mortgage lending holds tremendous promise, but today’s industry vision for how to leverage emerging technology is far too fixated Read more…

Many great books have been written by insightful leaders on the concept of competing for the future. Despite that, there is a continuum of organizational focus that ranges from trying to resist change, right to purposefully disrupting your own industry. There will always be an argument for why change is Read more…

Here’s another cut of a planning checkpoint that is useful to keep in mind while completing plans. It’s simpler than many others I’ve seen, but covers the bases. Many who plan live in the world of operations and therefore it’s easy to forget how important these considerations are. 1. Are Read more…

One of the biggest and most common mistakes in planning is the failure to define the exact problem to be solved, as articulated by a decision criteria, prior to moving into action planning. “If I had an hour to solve a problem and my life depended on the solution, I Read more…